The 7-Step Workflow
1
Add parties
Add each client or party involved in the matter. Each party will complete their own onboarding.
2
Add forms and documents
Attach any required forms, documents, or the client care letter. These can be assigned to specific parties. All optional.
3
Send invite
Send an onboarding link via email or SMS. The client receives a secure link to complete their submission.
4
Client completes submission
The client uploads ID, takes a photograph, completes forms, and signs any required documents.
5
Run verification checks
ID and AML checks run automatically. Manual checks can be triggered if needed.
6
Review and record decision
Review check outcomes in Checks & Decisions. Record your firm decision for each party.
7
Generate evidence pack
Go to Outputs & Audit tab to generate a complete evidence pack for your file.
How Long It Takes
10–15 minutes
Client completes ID, photograph, forms, and document signing
Instant to 2 hours
Most checks complete in seconds. Some require manual review.
Quick Tips
- You can resend invites if the client hasn't started
- Forms can be assigned to individual parties or all parties
- Completed submissions show a green tick on the party card
Related Guides
!If a Check Fails
Document not accepted
Ask client to retry with a clearer photograph or different document
Identity match failed
Escalate to compliance. Do not proceed with the matter.
AML flag raised
Escalate to MLRO immediately. Document your actions.