Case study · UK conveyancing law firm
From 13 days
to 2.
One law firm’s median time from onboarding started to file made active, before and after adopting Verify Client.
Observed at one anonymised firm. Not a guaranteed result.
Read how it was measured11 fewer calendar daysApproximately 85% lower median time.
- Work
- Conveyancing
- Study period
- Four months
- Matters analysed
- 734
- Study type
- Observational, before and after
The change
A standard route for client onboarding.
The analysis compared the firm’s established process with the period after Verify Client became its standard onboarding route.
Verify Client brings identity and AML checks together with Source of Funds, Client Care Letters, forms, signatures and supporting evidence. The team can see outstanding work and review what each person has submitted.
The measured outcome was time to an active file, not the time taken to run an identity check.
Explore the onboarding workflowThe results
More matters were active within the first week.
23.4%
Active within three days
Compared with 5.3% before adoption.
An increase of 18.1 percentage points.
46.2%
Active within seven days
Compared with 15.8% before adoption.
An increase of 30.4 percentage points.
Compare like-for-like observation periods.
The chart includes post-adoption matters with a complete seven-day opportunity to become active. It compares 26 eligible matters with 640 before adoption.
The separate three-day headline uses its own eligible group. Its percentage therefore differs from day three of the seven-day chart.
These results show an association with adoption. They do not isolate the software from other changes at the firm.
View the chart data as a table
| Day | Before adoption | After adoption |
|---|---|---|
| 0 | 0.47% | 3.85% |
| 1 | 2.81% | 15.38% |
| 2 | 4.22% | 15.38% |
| 3 | 5.31% | 26.92% |
| 4 | 7.66% | 34.62% |
| 5 | 9.22% | 38.46% |
| 6 | 12.03% | 46.15% |
| 7 | 15.78% | 46.15% |
Method and limitations
About this anonymised case study.
The analysis covers 734 conveyancing matters over four months at one UK law firm. The before cohort contains 640 matters. The post-adoption cohort contains 94, of which 25 were active at the reporting date.
Timing uses calendar days from onboarding started to file made active. Three- and seven-day comparisons include only matters old enough to receive the complete observation period.
The cohorts differ in size, and the post-adoption group is still developing. The findings describe this firm’s observed results, not a prediction for another business or proof that Verify Client alone caused the change.
The firm is anonymised. No generated portrait, invented quotation or customer logo is used to represent it.