Practical UK guidance

Guides for better client onboarding.

Clear help for the people running legal matters and the clients completing them.

Guides for solicitors

Practical notes for law firms setting up, reviewing and recording client onboarding work.

Set up each matter with the right people, checks and documents before the first invitation goes out.

Collect enough information to understand the client, the matter and the risk, then record the firm's decision.

Understand the money used in the matter, the client's wider wealth where relevant and the evidence that supports the explanation.

Plain-English help with the checks, documents and terms your solicitor may ask you to complete.

Understand why your solicitor has sent a secure checklist, what to prepare and what happens after you submit it.

Learn what your solicitor is trying to establish and how to prepare evidence without sending an unexplained pile of statements.

Know what the letter is for, which details deserve attention and what to ask before you sign.